Question: What are some friendly ways to share information with a shy person, a know-it-all, a scared person, someone who does not speak my language well?
People who begin their sentences with “You Know What YOU SHOULD Do …” are not only disrespectful of other points of view, but ten to one they don’t listen very well either. It is rare that someone wants a command from another person: more often than not a friendly clue is much more useful to a quest. (When someone asks us if we know what we SHOULD do, we want to answer YES, and close the conversation.) Sometimes, the language you use shows if you are listening well.

Patricia Wagner and Leif Smith, The Networking Game